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FAQ

General
Why are Surefoot custom orthotics better than competing products? Plus

The Surefoot orthotic is as unique as your own foot. Since we measure every nuance of the undersurface of your individual foot, our orthotics fit and support your base like no other insole can.

What are your orthotics made of? Plus

We have several materials to choose from. Our EVA orthotics are individually machined out of specially tailored densities of Ethylene Vinyl Acetate (EVA).
This is a non-plastic material commonly used in the mid-soles of athletic shoes. It is comfortable and very resistant to breakdown. We top off this
foundation with a variety of topping materials. Each finished insole is hand sanded to fit into the desired shoe. Our rigid devices include 3D-printed nylon and carbon orthotics, both of which provide incredible durability.

What kinds of shoes do Surefoot orthotics fit into? Plus

Any shoe with a removable insole will work just fine. Please remove the original insole and replace it with the finished Surefoot orthotic. Some shoes without removable insoles will work as well. The things to be aware of for shoes without a removable insole are:
1. The insole you order should be 3/4 length
2. The interior of the shoe should be relatively flat
3. The design of the shoe should be such that it does not deform the finished insole.

How long can I expect the orthotics to last? Plus

This is highly dependent on the use the orthotics are subjected to. For everyday walking/working applications, you can expect 2 years of use. For the avid runner, you can expect one season of use.

Why do you want to know the shoe size? Can't you determine that from the foot measuring system? Plus

We like to have the shoe size as we need to know what size to trim the outside edge of the insole to. If you prefer to have loose-fitting shoes, and we used your imprint to determine the edge trim of the insole, it would end up being a little small for the inside of the shoe. This would result in an insole that may slide around.

Can I use the orthotics in more than one pair of shoes? Plus

We do not recommend doing this, however, if the shoes are of
similar size and design, the answer is yes.

I have very wide feet, can you make an insole to match? Plus

Yes, we can. However, you must have shoes of the proper width. This is one of the reasons that we ask you to make a tracing of the removable insole from the shoe you wish to use your insole in.

Can I wash the orthotics? Plus

The orthotics should be h only. Do not submerge in water or place in a and-washeddryer.

What are metatarsal pads? Plus

Metatarsal pads are extra support under the transversal arch, used to relieve and re-distribute weight under the ball of the foot. The pads are placed behind the ball of the foot.

Medical
Will my insurance cover the cost of my insoles? Plus

It is not likely; however we encourage you to check with your insurance provider.

Will your product fix flat feet? Plus

No. Flat feet is a condition that cannot be cured without surgery to change the foot's structure. Our product should improve comfort for the vast majority of our customers.

I have a pair of doctor prescribed orthotics. Can you copy them? Plus

No, we cannot.

I know that my right leg is shorter than my left leg by 1/4", can you accommodate this difference? Plus

No. Heel lifts are a medically prescribed adjustment that we cannot accommodate.

Orders
Where can I purchase your products? Plus

Right here at SurefootOrthotics.com, or at any Surefoot, Front Runners, or Super
Runners location.

How long will it take to get my insoles? Plus

If you've been scanned at a retail location, your orthotics will go into
production the next day after your purchase. If you mailed a Foot Impression Kit to us, it takes approximately 15 days from the time you send it back.

I love my orthotics - do I have to go through the measurement process again to get another pair? Plus

No. Your foot shape is on file here at Surefoot. We can make as many copies of your orthotics as you may need, now or in the future.